Return & Refund Policy

Last Updated: May 01, 2026

At Yazpe, we want you to shop with confidence. If you are not completely satisfied with your purchase, this Return & Refund Policy explains how eligible returns, refunds, and replacements are handled for orders delivered within the United States.

Please read this policy carefully before requesting a return.

1. Return Eligibility

You may request a return within 30 days of the delivery date.

To qualify for a return, items must meet all of the following conditions:

• Be unused, unworn, and unwashed.
• Be returned in their original condition.
• Include all original packaging, tags, manuals, and any included accessories.
• Be accompanied by proof of purchase when requested.

All returns must receive approval from our customer support team before items are shipped back. Returns sent without prior authorization may not be accepted.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please notify us within 7 days of delivery.

To help us review your request as quickly as possible, please include:

• Your order number;
• A brief description of the issue; and
• Clear photographs showing the damage, defect, or incorrect item received.

After reviewing the information provided, we will determine the appropriate resolution, which may include a replacement, refund, or another suitable solution based on the circumstances.

3. Return Process

To request a return, please follow these steps:

1. Contact our customer support team.
2. Wait for return authorization from our team.
3. Follow the return instructions provided after your request is approved.
4. Ship the approved return using the instructions we provide.
5. Once your returned item is received, it will be inspected to confirm eligibility.
6. If approved, your refund will be processed to your original payment method.

Return shipping instructions will be provided after your return request has been approved. Prepaid return labels may be provided when applicable.

4. Exchanges

We do not offer direct exchanges.

If you would like a different item, we recommend returning the eligible item for a refund and placing a new order separately. This helps ensure the desired item is available at the time of purchase.

5. Refund Processing

Once your returned item has been received and successfully inspected, approved refunds are processed within 2–5 business days.

Refunds are issued to the original payment method used for the purchase.

Depending on your bank, credit card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.

Original shipping charges are generally non-refundable, except where required by applicable law or when the return is the result of our error, such as sending an incorrect or defective item.

6. Non-Returnable Items

The following items are generally not eligible for return unless required by applicable law:

• Perishable goods;
• Personalized or custom-made products;
• Gift cards;
• Downloadable software or digital products;
• Personal care or hygiene products;
• Final sale or clearance items, where applicable.

7. United States Sales Only

Yazpe sells and ships products exclusively within the United States.

Returns, refunds, replacements, and warranty-related services are available only for orders that were delivered to addresses within the United States.

International orders are not accepted.

8. Contact Information

Store Name: Yazpe

Legal Business Name: SIMPLY MINT CLEANING LLC

Website: https://yazpe.com

Email: [email protected]

Phone:

Business Address: 13505 Hull St, Sebring, FL 33875, US

Support Hours: 9:00 AM - 5:00 PM (EST) (Mon - Fri)

If you have any questions about this Return & Refund Policy or need assistance with a return or refund request, please contact our customer support team before sending any items back. We are happy to assist you and will work to provide a fair and timely resolution.

Shipping Policy

Last Updated: May 01, 2026

Thank you for shopping with Yazpe. This Shipping Policy explains how we process, ship, and deliver orders placed through https://yazpe.com. We are committed to providing a smooth and reliable shipping experience for our customers across the United States.

Shipping Overview

All orders are shipped from warehouses located within the United States. At this time, Yazpe ships exclusively to addresses within the United States.

We work to process and ship every order as efficiently as possible so your purchase arrives within the estimated delivery timeframe.

Processing Time

Orders are processed before they are shipped.

• Handling Time: Up to 3 business days
• Processing Days: Business days only (Monday through Friday, excluding public holidays)

Once your order has been processed, it will be prepared for shipment and handed over to one of our shipping carriers.

Shipping Method

We currently offer the following shipping option:

• Standard Shipping

Orders are shipped using trusted carriers, including USPS, UPS, FedEx, DHL, and other comparable delivery partners when appropriate. Carrier selection may vary depending on the destination and operational requirements.

Shipping Rates

We offer straightforward shipping rates for all eligible orders within the United States.

• Standard Shipping: Flat rate of $5.99
• Free Standard Shipping: Available on orders over $75

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Estimated Delivery Time

The estimated delivery timeframe for Standard Shipping is 5–11 business days from the order date.

This estimate already includes both the order processing time and the shipping transit time. It is not an additional timeframe after processing.

While we strive to deliver every order within the estimated window, delivery dates are estimates only and cannot be guaranteed. Shipping times may occasionally be affected by circumstances outside our control, including:

• Carrier delays
• Severe weather
• Holidays
• Unexpected circumstances

If your order is delayed due to any of these situations, we appreciate your patience and understanding.

Contact

If you have any questions about shipping or need assistance with your order, please contact our customer support team:

Email: [email protected]