Refund and Returns Policy

At Yazpe, we are committed to providing a transparent and reliable shopping experience. This policy explains how returns, exchanges, and refunds are handled for orders placed on yazpe.com.

1. Returns & Refunds Policy

This Returns & Refunds Policy applies to all purchases, including both defective and non-defective products, provided the eligibility requirements below are met.

Eligible Returns

• The item arrives damaged or broken upon delivery.
• The product received differs significantly from what was ordered.
• An incorrect item was delivered.
• The product has material deviations from its description on our website.
• The customer is dissatisfied with an eligible product and the item remains in new or slightly used condition.

These conditions allow returns for both defective and non-defective products in accordance with our return policy.

Ineligible Returns

• Products showing excessive wear, intentional damage, or misuse.
• Items altered beyond normal inspection or evaluation.
• Issues unrelated to product quality or fulfillment.
• Items missing essential components originally included with the product.

Condition of Returned Items: Approved returns must be returned in new or slightly used condition. Items must remain suitable for inspection and resale where applicable.

2. Return Method & Fees

All approved returns are handled by mail.

• Free return label included for approved returns.
• No restocking fees.
• No return shipping charges for approved returns.

Return instructions and the prepaid return label will be provided after approval.

3. How to Request a Return or Exchange

To initiate a return or exchange, contact [email protected] and provide:

• Your order number.
• The item(s) involved.
• The reason for the request.

Our support team generally reviews requests within 3–7 business days. Unauthorized returns may be refused.

4. Exchanges

Exchanges are accepted within 30 days of delivery, subject to product availability and review by our support team.

5. Refund Processing Time

Once an approved return has been received and processed, refunds are issued to the original payment method within 10 business days. Processing times may vary depending on the payment provider.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact [email protected] within 7 days of delivery. We may provide a replacement, exchange, or full refund depending on the circumstances.

7. Lost or Stolen Packages

If tracking indicates the package was delivered but you did not receive it, please first check with household members, neighbors, or the carrier. Once delivery has been confirmed by the carrier, liability transfers to the recipient.

8. Third-Party Purchases

This policy applies only to purchases made directly through yazpe.com. Orders placed through third-party marketplaces are governed by their own policies.

9. Policy Updates

Yazpe reserves the right to update this policy at any time. Any revisions will be published on this page together with the updated effective date.

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